Your Pet's Portrait is Next 🐾 Hand-Drawn in Los Angeles 🐾 Limited Commissions Available 🐾 Your Pet's Portrait is Next 🐾 Hand-Drawn in Los Angeles 🐾 Limited Commissions Available 🐾 Your Pet's Portrait is Next 🐾 Hand-Drawn in Los Angeles 🐾 Limited Commissions Available 🐾 Your Pet's Portrait is Next 🐾 Hand-Drawn in Los Angeles 🐾 Limited Commissions Available 🐾 Your Pet's Portrait is Next 🐾 Hand-Drawn in Los Angeles 🐾 Limited Commissions Available 🐾 Your Pet's Portrait is Next 🐾 Hand-Drawn in Los Angeles 🐾 Limited Commissions Available 🐾

Legal

Refund Policy

Last updated: July 27, 2026

Because each portrait is a custom, hand-drawn original created specifically for you, our refund policy reflects the bespoke nature of the work.

Cancellation Before Work Begins

If you need to cancel your commission before the artist has begun drawing, a full refund will be issued. Please contact rubenstudiogallery@gmail.com as soon as possible to request a cancellation.

Cancellation After Work Begins

Once the artist has started your portrait, a refund is no longer available. Substantial time, materials, and artistic effort are committed to each piece from the moment work begins.

Completed Portraits

As custom artworks, completed portraits are non-refundable. You will have the opportunity to approve your reference photo and commission details before work begins, ensuring expectations are aligned.

Damaged or Defective Work

If your portrait arrives damaged due to shipping, or if there is a material defect in the artwork itself, please contact us within 7 days of delivery with photos. We will arrange a repair, replacement, or refund as appropriate.

How Refunds Are Processed

Approved refunds are issued to the original payment method through Base44 Payments and typically appear within 5–10 business days, depending on your bank or card issuer.

Questions about this policy? Email rubenstudiogallery@gmail.com.